Privacy Policy

1. About This Policy

ASIC Miner Base is responsible for processing personal data collected through this website. Whenever this policy refers to "we," "our," or "us," it means ASIC Miner Base. If you have any questions regarding privacy, you can contact us at support@asicminerbase.com.

2. Personal Information We Collect

The information we collect depends on how you interact with our website and services.

• Purchase information – your name, delivery address, email address, telephone number, products ordered, and selected payment option (excluding complete card details).
• Customer account details – registered email address together with an encrypted password.
• Customer communications – emails, contact form submissions, and customer support conversations.
• Technical information – IP address, browser details, operating system, visited pages, session identifiers, and server log data.

We never receive or store your complete credit or debit card details. Card payments are processed securely by certified payment providers.

3. How We Process Your Information

• To process and fulfil your purchases.
• To provide order confirmations, invoices, and shipping notifications.
• To answer enquiries and provide customer assistance.
• To administer customer accounts.
• To comply with financial, tax, and legal obligations.
• To send newsletters or promotional content where you have given your consent.

4. Lawful Basis for Processing

Our processing activities rely on one or more of the following legal grounds under the GDPR:

• Contract – processing necessary to complete purchases and provide requested services.
• Legal obligation – compliance with taxation, accounting, and regulatory requirements.
• Legitimate interests – fraud prevention, website security, service maintenance, and business improvement.
• Consent – optional marketing communications and non-essential cookies.

5. Sharing Your Information

We do not sell or trade your personal information. Data is shared only where necessary to provide our services.

• Delivery partners – for shipping orders to the address you provide.
• Payment providers – to securely process payments.
• Professional advisers and accounting services – where required for bookkeeping, auditing, or legal compliance.

All service providers processing personal data on our behalf are required to comply with applicable data protection legislation.

6. Storage Periods

• Invoices and order records are retained for up to 10 years where required by applicable law.
• Customer accounts remain active until deleted by the user or upon request.
• Customer service communications are generally retained for up to two years.
• Server logs are normally stored for approximately 90 days.
• Marketing preferences remain recorded until you unsubscribe or withdraw consent.

7. Your Data Protection Rights

You have the right to access your personal data, request corrections, request deletion where legally permitted, restrict certain processing activities, object to processing, and obtain a portable copy of your personal information.

If you wish to exercise any of these rights, contact us at support@asicminerbase.com. We aim to respond within 30 days. If you believe your personal information has been handled unlawfully, you may also contact your local supervisory authority.

8. Use of Cookies

We use cookies to ensure the proper operation of our website and, where permitted, to improve functionality and user experience. More detailed information is available in our Cookie Policy.

9. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact us at support@asicminerbase.com  ·  1 Zhongxin 4th Road, Futian CBD, Futian District, 518064 Shenzhen, China