At a glance: If you decide your purchase isn't right for you, simply contact us within 30 days of delivery. We'll explain the return process, inspect the returned item upon arrival, and process your refund as quickly as possible.
Customers have the right to return most products purchased from our website within 30 days of receiving their order, in accordance with applicable consumer protection legislation.
Unless a product description states otherwise, this policy applies equally to standard-priced and discounted items.
For efficient processing, every returned parcel should include a valid RMA reference.
Returned products should be clean, complete, and in substantially the same condition in which they were delivered. Normal inspection is acceptable, but excessive use or damage may reduce the refund where permitted by law.
Products supplied as digital downloads, software licenses, or sealed hygiene items cannot normally be returned once opened or activated.
Once the returned goods have been received and inspected, refunds are normally completed within 14 days using the original payment method whenever possible.
Delivery charges are refunded only where legally required or if the return results from our mistake.
If your order arrives damaged, incomplete, or defective, please notify us as soon as possible. We'll work with you to arrange a replacement, repair, or refund in accordance with your statutory consumer rights and the applicable warranty. Further warranty information is available in our Terms & Conditions.
If you need assistance with a return, please use our contact form or email support@asicminerbase.com. Including your order number in your message will help us respond more efficiently.